Help Center

Although we ship mostly from California, it could still take up to 9-14 Business days to receive your item(s). Depending on which items you've ordered, and where you live, shipping times also will vary due to those factors. Most small accessories (not garments) could arrive within 7-10 Business days of purchase, with our locally sourced items being the fastest in terms of processing and shipping times. We use a lot of ground shipping to keep our carbon footprint to a minimum and it adds time to the process.  

International orders can take up to 30 days before being delivered due to different rules and regulations with global processing and logistics. In the event that happen's, you'll be notified by day 7 of your purchase via email. Please take into consideration things beyond our control like business holidays, international customs, weather delays, and acts of god. 

Most tracking information is available within 5 days. In rare cases, the tracking information could become available after 5 days, by the time your package has arrived, or never generates at all and is no longer needed. We do our best to give you the tracking information you need with the upmost integrity, however sometimes there could be delays in the couriers system, resulting in no updates in regards to tracking your recent purchase. 

Most packages will arrive within 9-14 business days not including Sundays and holidays. If you are ordering during holiday season, please adhere to the holiday schedule of national observed holidays as they could add time to your delivery. 

In the unfortunate event your package has not arrived within 21 business days of ordering, please contact our Customer Care Team. Once your in contact with the team, they will communicate any additional information to you. 

Our policy lasts 65 days. If you are returning an item, please create a return within 65 days of receiving your purchase using our Return Portal. If 65 days have gone by since the date your purchase was delivered and received by you or someone in your party, unfortunately you will not be able to create a return through our return portal. 

To be eligible for a return, your item must be unused and in the same condition that you received it. 

 We also do not accept products that are intimate, or sanitary goods.

Additional non-returnable items:

Gift cards

Downloadable software products

certain health and personal care items

There are certain situations where only partial refunds are granted.

Any item not in its original condition, is damaged or missing parts for reasons not due to our error.

Once your return is received, inspected, and approved, your refund will be processed and applied to your credit card or original method of payment within two weeks of you sending your return back to us. Your bank will usually process the refund within 3-7 business days after we've refunded you for your items.

We'll also notify you if there's an issue with your refund. 

If you haven’t received a refund notice from us via email after two weeks has passed, please contact Customer Care.

It may take some time before your refund is officially posted.

Banks can take up to 10 business days to process a refund after we've sent you our refund notice. We have no control over this process as it has everything to do with your banking establishment and their process servers. 

If your item was on sale at the time of purchase and you want to re-order another item after a return. Please contact Customer Care and ask for a replacement code and provide us your previous order number. 

We only replace items if they are defective or damaged on a case by case basis. Exchanges are accepted 30 days after date received. If you need to exchange your items for the same item in a different size, shoot us an email. 

Please include any details that are important to you along with your order number. If you need to exchange to a different style, we'll issue you a refund. Please allow 24-48 hrs before hearing from our Customer Care Team. They will give you further instructions on how to proceed.  

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift card code will be emailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver. 

Your first return is on us! Yes, everyone deserves one free return right?  If this is your first return, it's on us, when you create your return through the return portal, we'll check to see if you have a free return credit, and send you a free return label. 

If you are returning furniture, please follow the return instructions that came with your order. Furniture purchases will have a separate return procedure. 

For regular returns, please mail your items to our corporate office below. 

Lola Birch

550 West B Street

4th Floor #106

San Diego, California

92101 US

(Order number)

We accept USPS, FedEx, UPS, DHL, and any other shipping company, we've got you covered. :)

As a best practice, always consider using a trackable shipping option or purchasing shipping insurance. Since we cannot guarantee that we will receive your returned item, having a trackable package or insurance makes the return process much easier and stress free for everyone.